Zyraq Refund and Returns Policy

Canceling Your Order

We understand that sometimes you might need to cancel an order. Here’s how it works:

  • Cancellation Window: You can cancel your order within 6 hours after placing it
  • How to Cancel: Email our team at [email protected] with your order number and cancellation request
  • Important Note: Once your order has been processed or shipped, we may not be able to cancel it

Our Return Policy

Return Timeline

You have 30 days from the delivery date to return items that don’t meet your expectations.

Items Eligible for Returns

We gladly accept returns and provide full refunds when items:

  • Arrive damaged or have defects
  • Are the wrong product, size, or material
  • Look significantly different from how they were described on our website

Items Not Eligible for Returns

We cannot accept returns or provide refunds for items that:

  • Have been worn, washed, or altered
  • Have minor flaws that can be easily fixed
  • Are missing original tags or packaging
  • Are returned without contacting us first
  • You simply changed your mind about

How to Return an Item

  1. Contact Our Team: Email [email protected] with:
    • Your order number
    • Reason for the return
    • Photos or videos showing any issues with the product
  2. Wait for Instructions: We’ll email you return instructions and the return address within 2-3 business days
  3. Package Your Return: Carefully pack the item(s) to prevent damage during shipping
  4. Ship Your Return: Send the package using a shipping method that provides tracking
  5. Share Tracking Information: Email the tracking number to [email protected] so we can monitor your return

Shipping Costs & Refund Process

  • Return Shipping: Customers are responsible for return shipping costs
  • Tracking Protection: We strongly recommend using a trackable shipping method for your protection

Refund Timeline

  • Processing Time: Once we receive your return, we’ll process your refund within 2-3 business days
  • Bank Processing: Your bank or credit card company may take an additional 10-15 business days to show the refund in your account

Additional Information

  • We cannot be responsible for returns that were sent without contacting us first
  • We are not responsible for returns lost during shipping
  • For any questions about returns or refunds, please email us at [email protected]

By following these guidelines, you’ll help us process your return quickly and efficiently.

This return policy was last updated: April 2025